Frequently asked questions
Do you do custom and personalized orders?
Sure, we’re happy to do custom orders and personalization. Anything we would do in the former Etsy shop, we’re happy to do here.
Wholesale availability?
Sure! We are happy to do wholesale orders. From resale to subscription boxes to customized packaging for marketing, we’ll work with you.
Shipping
Processing time
The time we need to prepare an order for shipping varies. For details, see individual items and contact us with any questions.
Made to order items like t-shirts and clothing items can take up to two weeks in production.
Estimated shipping times
North America: 3-12 business days
We’ll do our absolute best to meet these shipping estimates, but cannot guarantee them.
Actual delivery time will depend on the carrier.
International orders
Customs and import taxes – Buyers are responsible for any customs and import taxes that may apply. We cannot be responsible for delays due to customs.
Payment options
All major credit cards accepted
We also accept PayPal, Venmo, Cash
Gift Cards are processed manually, please select Venmo option at check-out .
Returns & exchanges
We gladly accept exchanges
Contact us within: 5 days of delivery
Ship items back within: 7 days of delivery
We don’t accept returns or cancellations, but please reach out if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
Custom or personalized orders, Clothing, Perishable products (like food or flowers), Digital downloads, Sale / Clearance items.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Last updated on February 15, 2021.
Reviews
We’re still building reviews here, but LuckyStarDreams is the Etsy shop we’ve run since 2016 – in case you’d like to read our customer reviews.